Effective November 19, 2024
Privacy Policy
Your trust is everything. We handle your data with surgical precision and respect.
Welcome to Palalel
Palalel is your second self—an AI that runs parallel to you and handles the heavier load. When you use Palalel, you're trusting us with your personal data. We take that trust seriously.
We make money when users purchase our paid products, not by selling or monetizing your content. We offer a free product and hope you'll choose one of our paid tiers.
This Privacy Policy describes how Palalel (“we,” “us,” or “our”) collects, uses, and protects information about you. It applies when you create an account, use our products, or browse our website.
Information We Collect
Information You Provide
- Account information: Email, name, password, preferences.
- Payment information: Processed securely by third-party payment processors.
- User content: Emails, drafts, documents, voice recordings, and any content you allow Palalel to access.
- Communications: Messages you send us, feedback, and support requests.
Information We Collect Automatically
- Technical information: IP address, device type, browser, operating system, time zone.
- Usage data: How you interact with Palalel, features you use, actions you take.
- Cookies: We use cookies and similar technologies to recognize your device and improve your experience.
Information From Other Sources
- Gmail integration: If you connect Gmail, we access emails with your explicit permission.
- OAuth providers: If you sign in with Google, Apple, or Microsoft, we receive information you authorize.
How We Use Your Information
- Provide our products: Process your content to show context-appropriate suggestions, prioritize workflows, manage emails.
- Improve and innovate: Analyze usage to build new features and make Palalel smarter.
- Train our AI: You can control whether your content is used to train our AI models via account settings.
- Security and troubleshooting: Monitor for outages, track security issues, resolve technical problems.
- Customer service: Respond to support requests and communicate with you about your account.
- Marketing: We do NOT use your user content for marketing. We may send promotional emails based on your account type and usage (you can opt out anytime).
- Legal compliance: Comply with laws, protect against fraud, and resolve disputes.
When We Share Information
- Service providers: Trusted partners who help us operate (cloud storage, payment processing, AI providers). They're bound by strict confidentiality agreements.
- AI providers: We restrict our AI service providers from training their models on your content.
- Legal requirements: We may disclose information to comply with law, protect our rights, or prevent harm.
- Business transfers: If Palalel is acquired or merged, your information may be transferred as part of that transaction.
- With your consent: We'll share your information when you explicitly ask us to.
Your Rights and Choices
- AI training control: Decide whether your content trains our AI models (adjustable in settings).
- Access your data: Request a copy of your personal information.
- Correct your data: Update inaccurate information in your account.
- Delete your data: Request deletion of your account and associated data.
- Opt out of marketing: Unsubscribe from promotional emails anytime.
- Control cookies: Use browser settings to limit or block cookies.
To exercise these rights, contact us at privacy@palalel.com.
Security and Retention
We design Palalel with security in mind. We use encryption, secure network configuration, and access controls to protect your data.
We retain your data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When you delete your account, we delete your data within 30 days.
Data Transfers
Palalel is based in the United States. If you use our services from outside the US, your information may be transferred to and processed in the US. We comply with applicable data protection laws and use standard contractual clauses where required.
Children's Privacy
Palalel is not intended for children under 13. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we'll notify you by email or through a notice in our product. Continued use of Palalel after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy, contact us:
Email: privacy@palalel.com
Palalel, Inc.
San Francisco, CA
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